Managed services is the practice of transferring day-to-day related management responsibility as a strategic method for improved effective and efficient operations. The person or organization who owns or has direct oversight of the organization or system being managed is referred to as the offerer, client, or customer. The person or organization that accepts and provides the managed service is regarded as the service provider.
Our goal is to become our customers IT department, and just as an in-house IT department has a fixed cost and budget, engaging Masser Technologies also can have a fixed cost and can be easily budget. By engaging with Masser Technologies, customers not only get an on-call “IT guy” but the expertise of a complete company and all its available resources. Customer who decide to engage in Masser Technologies typically save a lot of money compared to what it would cost them to have an in-house IT technician or engineer.
The monthly cost of engaging in our MSP Program will be determined by the number of devices to be supported, and typically discounts are granted for multi-year agreements.
Our Managed Services Program also brings to our customers a complete proactive approach to IT services with 24×7 monitoring.