Our MSSP Program (Managed Security Service Provider) allows Masser Technologies to offer more complete and efficient solutions to our customers.
How Our MSSP Program Works
Under the traditional “Break-Fix” or “Time and Materials” service model, customers are billed for every minute technicians troubleshoot issues, emphasizing reactionary problem fixing versus proactive maintenance. This maintenance arrangement typically incurs more service costs and strains IT budgets. Over time, customers become increasingly reluctant to authorize preventive maintenance, leading to significant downtime and unnecessary expense.
Masser Technologies overcomes this problem by using a monthly flat fee based on the number of devices on the network and not the hours of assistance required. Whether we spend one or one hundred hours supporting customer operations each month, the fee does not change. The monthly MSSP cost depends on the number of devices supported, and typically discounts are granted for multi-year agreements.
The goal of our approach is simple–we want to become our customers’ IT department! As an in-house IT department has a fixed cost and budget, so do we. Therefore, it’s in our best interest to ensure customer networks and environments run as smoothly and efficiently as possible. By engaging Masser Technologies, customers not only get an on-call “IT tech” but the backing of a knowledgeable and experienced company and all its available resources.